Responsible Gambling Policy

Participation in the activities offered on our platform is strictly reserved for individuals who have reached the age of eighteen (18) years, or the legal age of majority in the specific jurisdiction, if it is higher. We consider the protection of minors an unavoidable responsibility. For this reason, we implement strict identity checks during the registration phase and throughout financial operations. Should a profile belonging to a minor be identified, we will proceed with its immediate suspension, blocking of funds, and, where necessary, reporting to the competent authorities.

Entertainment should solely represent a form of leisure and should never be conceived as a tool to solve financial difficulties or as an alternative source of income. We encourage our users to participate in a balanced way, setting a budget and time to dedicate to these activities in advance. It is essential to maintain the awareness that odds do not guarantee wins and that losses are an integral part of the overall experience. We promote a rational approach, inviting users never to chase losses in an attempt to recover them.

To concretely support our users in maintaining control over their activities, we offer a series of configurable tools directly from the personal profile interface. We invite everyone to familiarize themselves with these options and to use them preventively.

Deposit and loss limits

It is possible to set a maximum limit on the amount you wish to deposit or lose within a predetermined time frame, typically on a daily, weekly, or monthly basis. Once this parameter is reached, the system will automatically prevent further operations for the entire selected period. Any request to reduce limits will take effect immediately, while requests to increase parameters will be subject to a mandatory reflection period before becoming operational.

Session and time restrictions

Users have the option to configure time alerts or strict limits on the duration of each individual session of platform use. These mechanisms are designed to encourage regular breaks, interrupting continuous immersion and encouraging the player to lucidly evaluate the opportunity to continue or end the current activity.

Break and self-exclusion

In the event that a user feels the need to temporarily suspend their participation, we offer the possibility to activate a break period, also known as a 'time-out', which can range from a few hours to several weeks. For situations requiring a more drastic intervention, the self-exclusion tool is available, which blocks access to services for an extended period (e.g., several months) or indefinitely. During the self-exclusion period, the platform undertakes to cease sending any promotional material and to block the creation of any new profiles attributable to the individual.

Permanent profile closure

The user always retains the right to request the permanent closure of their profile. This operation will permanently interrupt access to services and will initiate the procedures for the liquidation of any legitimately held residual funds, in accordance with our general terms.

It is crucial to be able to promptly recognize the symptoms of an unhealthy relationship with entertainment. Signs of criticality can include: dedicating more time or financial resources to activities than one can afford; lying to family or acquaintances about the frequency or amount of money spent; neglecting work, academic, or family obligations; taking out loans to finance participation; or experiencing irritability, anxiety, or depressive states in relation to platform use. We recommend that users regularly conduct independent self-assessment tests to monitor their level of engagement.

In addition to the technological tools provided, we strongly recommend that anyone who believes they have lost control seek out industry professionals and organizations specializing in support for behavioral addictions. There are numerous independent entities, operating nationally and internationally, that offer free, confidential, and highly qualified advice to provide practical and emotional help to those facing such difficulties.

The responsibility for protecting minors also falls on parents and legal guardians. We strongly recommend that adults who share the use of computers, tablets, or smartphones with minors do not save login credentials to our platform. We also suggest installing filtering and parental control software, designed to block access to sites unsuitable for their age, thus ensuring an additional layer of barrier against accidental or unauthorized exposure.

Our organization implements internal monitoring procedures based on data analysis to promptly identify anomalies or sudden changes in user behavior, which could indicate a potential criticality. Furthermore, all staff dedicated to assistance receive specific and continuous training to recognize problematic dynamics, interact with users empathetically and discreetly, and provide appropriate guidance on available protection tools.

This policy is subject to periodic reviews to ensure its ongoing effectiveness and to incorporate the latest industry standards regarding user protection. Should any additions or modifications become necessary, the document will be updated promptly. The commitment to a safe environment remains a shared responsibility, fundamental for maintaining a transparent and high-quality offering.